Explorer ST Power Package #1

Learn About Our Easy Returns

Return policy

Parts  can only be returned within 30 days of purchase and must be accompanied by the original invoice. There is a 15% restocking fee on all returned parts and canceled orders that have been processed. No refunds on parts that have been Installed/used, Special order, Electrical parts, HPTuners credits, Custom vehicle calibrations or software. Freight charges are not refundable. No refunds after 30 days. We are not responsible for damage or loss in transit. 

To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Canadian Returns

Canadian Orders are eligible for a return or exchange subject to the above conditions. Eligible returns and exchanges will not be refunded the cost of shipping on the original order. Duties and taxes paid on the original order must be must be refunded through the Canadian Border Services Agency (CBSA). A link to the required B2G form and CBSA instructions to request a refund of duties and taxes is below. 

CBSA Duties and Taxes Refund

International Orders

International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Unleashed Tuning error.

Return Procedure

1. Contact an Unleashed Tuning Customer Care Specialist at leslie@unleashedtuning.com

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

4. Unless the return is due to manufacturer defect or Unleashed Tuning error, the customer is responsible for return shipping costs. For your convenience, Unleashed Tuning offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Unleashed Tuning will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Defective Items

If you receive an item that is broken or defective, Unleashed Tuning will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Restocking Fees

There is a 15% restocking fee on all returned parts and canceled orders that have been processed. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Non-Returnable Products

No refunds on parts that have been installed/used, Special order, Electrical parts, HPTuners credits, Custom vehicle calibrations or software. Freight charges are not refundable. No refunds after 30 days.

"Large Print" Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.

Unleashed Tuning may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

Unleashed Tuning will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.

Returns FAQ 

Contact an Unleashed Tuning Customer Care Specialist at leslie@unleashedtuning.com. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard Unleashed Tuning returns procedure.

Will I have to pay a restocking fee?

There is a 15% restocking fee on all returned parts and canceled orders that have been processed. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Who pays for return shipping costs?

If the return is due to manufacturer defect or Unleashed Tuning error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just contact us at leslie@unleashedtuning.com. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please contact us at leslie@unleashedtuning.com. We'll process your return and exchange the item for the correct part (if available).